Frequently Asked Questions
How much is admission?
1-5 per person $44.99
6+ per person $39.99
Detention Book $29.99 per person
Corporate Group pricing packages here
Birthday Group package packages here
What are your hours of operations?
Monday: 10:00am – 8:00pm
Tuesday-Thursday: 10:00am – 8:00pm
Friday: 10:00am – 10:00pm
Saturday: 10:00am – 10:00pm
Sunday: 10:00am – 8:00pm
Is advanced reservation required?
During the weekdays, times before 12:00 pm and after 8:00pm, advanced booking required.
During the weekends, times before 12:00 pm and after 9pm, advanced booking is required.
Where are you located?
Mall of Georgia
3333 Buford Drive
Suite VBO3
Buford GA 30519
Located Behind Barnes and Noble and next to Smokey Bones Bar and Grill
Please see our locations page.
What is your refund policy?
There are no refunds; All sales are final. If you are not sure about the date or time we suggest that you wait while completing your booking, find out details for your group first, and then make a booking. We can change your booking time or date 48 hours in advance.
For your convenience, purchasing booking insurance will give you peace of mind. It will give you the option to change your reservation to a different date, time with no questions asked. Reservations can be changed up to 1 hour before showtime!
*One booking insurance fee will insure the whole group. There is no need to buy insurance for each member.
What if we come late? Will you wait for us?
We ask that players arrive 15-20 minutes prior to their reservation. If they cannot, the amount of time we can wait will depend on a few things:
– Time of arrival. If you are only a couple minutes behind, we should be able to get you started, no problem. Filling out waivers beforehand will also help save you time if you are running late.
– Scheduling. There are other reservations that we must attend to, so if putting you in late will conflict with another reservation, we may have to deduct time in order to stay on schedule.
– Contact. If we haven’t heard from you and your booking’s start time has already passed, we will assume you are not coming and operate as such. Please call to let us know you are running late, even if you are only a few minutes behind.
Calling ahead does not grant you a ‘grace period’. The above conditions must be adhered to!
What will happen if I am late?
We will give you few options
Join the game in progress
Reschedule for another time slot during same day (if available)
Can I get a refund?
No. Due to the nature of our business, we do not offer refunds.
How scary is Paranoia Quest Escape the room?
It’s not built to be scary. It’s built to challenge your thinking skills and for team building.
Some children might get scared for a moment at “Zombie Hour” or “Witch Hunter”
Quest “Escape Plan” and “THE DIG” are not scary at all.
There are no “jump scares” in any of our rooms.
How scary Paranoia Quest Escape the room?
It’s not built to be scary, it’s built to challenge your thinking skills and for team building.
Some children might get scared for a moment at “Zombie Hour” or “Witch Hunter”
Quest “Escape Plan” and “THE DIG” is not scary at all.
There is no “jump” scares at any of our Quests.
How much time do we have to complete the mission?
You have 60 minutes.
* ”Detention” is 45 mins.
Should we come in earlier?
Yes. 15-20 minutes earlier, so you have enough time to park, find us, sign a waiver, and listen to the introduction.
Should we come in earlier?
Yes. 15-20 minutes earlier so you have enough time to park, find us, sign a waiver and listen to introduction.
How many people can be in my group?
– “Escape plan” up to 12 people
– “The Dig” up to 10 people
– “Witch Hunter” up to 12 people
– “Zombie Hour” up to 10 people
– “Operation Bravo” up to 6 people
– “Wonderland” up to 10 people
– “Pirate Bay” up to 6 people
– “Detention” up to 6 people
If I am by myself, can I play?
You don’t want to play alone. It will be hard and not much fun. Find some friends or a time slot where other groups have already signed up, and you can join them.
Can our group play just by ourselves?
Yes. If you have max amount of people or if you Make V.I.P booking
What is V.I.P booking?
V.I.P booking is when you have smaller group of people who you want to play with and you don’t want to have any strangers to join your group. In this case you buy out all remaining slots and we make it V.I.P so no one else can join you.
Will it be fun for adults?
Yes. Our quests geared more toward adults.
How do I purchase tickets?
You can purchase tickets online here or call us (678) 210-9814. We accept all major cards! You may also click the BOOK NOW link at the top of our site!
What rules must I follow while visiting Paranoia Quest?
We have a few ground rules, which must be followed at all times:
Listen to your Game Masters at all times!
Do not bring any weapons, alcoholic beverages, or pets onto the property
Respect other customers and employees; no rude or lewd behavior.
No smoking inside the facility.
No flashlights, food/drinks, purses/bags will be allowed inside.
We have free lockers at our facility. All your belongings will be safely stored there.
Can I bring my cellphone? May I take pictures inside?
Yes. Yes and Yes. We actually encourage our guests to take pictures inside our games. What can be better marketing for us if not you share fun pictures on social media? P.S. Just make sure to tag us :)
Can I bring my cellphone? May I take pictures inside?
Yes. Yes and Yes. We actually encourage our guests to take pictures inside our games. What can be better marketing for us if not you sharing fun pictures on social media? P.S. Just make sure to tag us :)
Is Paranoia Quests wheelchair accessible?
Yes, for “Escape plan”, “Detention” and “Zombie Hour” games.
Is there is a dress code?
No. You can dress and wear anything you like.
Do you need a reservation?
No. You can walk in. But be advised in the evenings if we do not have bookings, we will close!
Bookings close an hour before closing time!
Do I have to print out my coupon to bring with me?
Of course not. We are in the modern age. Just show the coupon on a smartphone.
Is there a different admission price for children?
No.
How old do you have to be to participate?
Minimal age: any age allowed with parents but have to book V.I.P booking.
Children 16 and older are allowed without parents
Do you offer any birthday party specials?
Yes. See birthday packages here. If your birthday is during the week of your booking and you bring 4 or more friends with you to celebrate, the Birthday person will receive a Free Gift certificate pass for a future use for any of the escape rooms we offer. ID proof will be required. This offer can not be combined with any coupon, offer, or other discount.
Do you offer group discounts?
Yes. See team building and group packages and discounts here. Discounts can not be combined with any coupon, offer, or other discount.
Will I have to sign a waiver?
Yes. Everyone who is 16 years old and older will have to sign a waiver.
For anyone, 16 or younger parents need to sign a waiver on their behalf.
Can kids under the age of 16 play by themselves?
No. Each group of kids 16 and under should have at least one adult or guardian accompany them.
How can I join the crew of Paranoia Quest?
Fill out employment application at here
If you have any additional questions, call our office: 678-210-9814
How do I apply a gift card to my purchase?
At the check out. After answering how did you hear about us, you will see below on left apply a gift card. This is for digital gift cards ONLY! Please call to use your physical Gift Card!
Can I book an Escape Room on Groupon?
See our Groupon details here
The groupon won’t work when I use it. How do I use the groupon?
(The groupon is for Pocket Universe game ONLY. It is a single player Virtual Reality computer experience for 10 minutes each. Participants will take turns using the headset.)
How do I apply gift card?
At the check out. After answering how did you hear about us question you will see below on left apply a gift card.
What is VR virtual reality escape room?
VR escape room is a computer game where participants one person at a time put VR goggles on theyr had and try to escape from the virtual reality escape room. Friends and family can help by looking at the flat screen TV. We have multiple VR escape rooms. All of them listed under “Pocket universe” option.
