Frequently Asked Questions
What are your hours of operations?
Monday: 10:00am – 10:00pm
Tuesday-Thursday: 10:00am – 9:00pm
Friday: 10:00am – 12:00am
Saturday: 10:00am – 12:00am
Sunday: 10:00am – 10:00pm
Is advanced reservation required
For time before 12:00pm and after 8:00pm
Advanced booking required.
Where are you located?
Mall of Georgia
3333 Buford Drive
Buford GA 30519
Located Behind Barnes and Noble and next to Smokey Bones Bar and Grill
Please see our locations page.
What is your refund policy?
There are no refunds; All sales are final. If you are not sure about date or time we suggest that you wait with completing your booking. Find out details for your group first and then make a booking. We can change your booking time or date 48 hours in advance.
What if we come late? Will you wait for us?
It will depend on:
– How late you are?
– Are there other palyers signed up for the same time slot?
– Is there another game booked right after your game?
What will happen if I am late?
We will give you few options
Join the game in progress
Reschedule for another time slot during same day (if available)
Can I get a refund?
No. Due to the nature of our business, we do not offer refunds.
How scary Paranoia Quest Escape the room?
It’s not built to be scary, it’s built to challenge your thinking skills and for team building.
Some children might get scared for a moment at “Zombie Hour” or “Witch Hunter”
Quest “Escape Plan” and “THE DIG” is not scary at all.
There is no “jump” scares at any of our Quests.
How much time do we have to complete the mission?
You have 60 minutes.
Should we come in earlier?
Yes. 15-20 minutes earlier so you have enough time to park, find us, sign a waiver and listen to introduction.
How many people can be in my group?
– “Escape plan” up to 12 people
– “The Dig” up to 10 people
– “Witch Hunter” up to 12 people
– “Zombie Hour” up to 10 people
– “Operation Bravo” up to 6 people
– “Wonderland” up to 10 people
– “Who stole Christmas up to 8 people
If I am by myself can I play?
You don’t want to play alone. It will be hard and not much fun. Find some friends or a time slot where other groups already signed up, and you can join them.
Can our group play just by ourselves?
Yes. If you have max amount of people or if you Make V.I.P booking
What is V.I.P booking?
V.I.P booking is when you have smaller group of people who you want to play with and you don’t want to have any strangers to join your group. In this case you buy out all remaining slots and we make it V.I.P so no one else can join you.
Will it be fun for adults?
Yes. Our quests geared more toward adults.
How do I purchase tickets?
You can purchase tickets online at here or call us (678) 288-6555. We accept all major cards
What rules must I follow while visiting Paranoia Quest?
We have a few ground rules, which must be followed at all times:
Listen your Game Masters at all times
Do not bring any weapons, alcoholic beverages, or pets onto the property
Respect other customers and employees; no rude or lewd behavior.
No smoking inside the facility.
No flashlights, food/drinks, purses/bags will be allowed inside.
We have free lockers at our facility. All your belongings will be safely stored there.
Can I bring my cellphone? May I take pictures inside?
Yes. Yes and Yes. We actually encourage our guests to take pictures inside our games. What can be better marketing for us if not you sharing fun pictures on social media? P.S. Just make sure to tag us :)
Is Paranoia Quests wheelchair accessible?
Yes for “Escape plan”, “Who Stole Christmas?” and “Zombie Hour” quests.
Is there is a dress code?
No. You can dress and wear anything you like.
Do you need a reservation?
No. You can walk in. But be advised at evening time if there is no bookjngs we reserve the right to close store early.
Do I have to print out my coupon to bring with me?
Of course not. We are in the modern age. Just show the coupon on a smart phone.
Is there a different admission price for children?
How old do you have to be to participate?
Minimal age: any age allowed with parents but have to book V.I.P booking.
Children 16 and older allowed without parents
Do you offer any birthday party specials?
Yes. See birthday packages here. If your birthday is during the week of your booking and you bringing 4 or more friends with you to celebrate. Birthday person will receive a Free Gift certificate pass for a future use for any of escape rooms. ID proof will be required. This offer cannot be combined with any coupon, offer or other discount.
Do you offer group discounts?
Yes. See team building and group packages and discounts here. Discounts cannot be combined with any coupon, offer or other discount.
Will I have to sign a waiver?
Yes. Everyone who is 16 years and older will have to sign a waiver.
For anyone 16 or younger parents need to sign waiver on their behalf.
Can kids under age of 16 play by themselves?
No. Each Group of kids 16 and under should have at least one adult or guardian accompany them.
How can I join the crew of Paranoia Quest?
Fill out employment application at here
If you have any additional questions, call our office: 678-288-6555
Can I book an Escape Room on Groupon?
See our Groupon details here
The groupon won’t work when I use it. How do I use the groupon?
(The groupon is for Pocket Universe game ONLY. It is a single player Virtual Reality computer experience for 10 minutes each. Participants will take turns using the headset.)
How do I apply gift card?
At the check out. After answering how did you hear about us question you will see below on left apply a gift card.
What is VR virtual reality escape room?
VR escape room is a computer game where participants one person at a time put VR goggles on theyr had and try to escape from the virtual reality escape room. Friends and family can help by looking at the flat screen TV. We have multiple VR escape rooms. All of them listed under “Pocket universe” option.